Effective date: August 6, 2026 | Last updated: August 6, 2026
This Privacy Policy explains how Ark Marine Construction, doing business as Reef Resort (collectively, “Reef Resort,” “we,” “us,” or “our”) handles personal information when you visit samal.reefresort.co, make a booking or ownership inquiry, communicate with us, use the Karina project or related digital services, or interact with our social-media integrations.
1. Information We Collect
The information we collect depends on how you interact with us and may include:
- Identity and contact information: name, email address, telephone number, mailing address, country, and social-media profile information.
- Booking and guest information: check-in and check-out dates, number of guests, accommodation preferences, special requests, and related communications.
- Ownership and transaction information: ownership tier or percentage selected, inquiry details, payment status, invoices, transaction history, and records needed to administer a purchase or revenue-sharing arrangement.
- Payment information: payment method and limited transaction details. Full card information is generally handled by third-party payment processors rather than stored by us.
- Identity-verification information: identification documents, date of birth, address, verification results, or other information required for know-your-customer, fraud-prevention, contractual, or legal purposes.
- Meta and social-media information: depending on the feature used and permissions granted, this may include your Meta/Facebook user ID, public profile information, email address, page or account information, messages, comments, lead information, permissions, and access tokens needed to provide the requested integration.
- Communications: messages, inquiries, feedback, support requests, call notes, and content you submit to us or through Karina.
- Device and usage information: IP address, browser type, device identifiers, pages viewed, referring pages, approximate location derived from IP address, timestamps, cookies, and diagnostic or security logs.
- Blockchain information: wallet addresses and transaction identifiers when you choose a cryptocurrency or blockchain-based feature. Information written to a public blockchain may be visible publicly and may not be capable of being altered or deleted by us.
2. How We Collect Information
We collect information directly from you, automatically through our website and related technologies, from Meta or other platforms when you authorize an integration, from payment and identity-verification providers, and from service providers or business partners involved in fulfilling your request.
3. How We Use Information
We may use personal information to:
- provide, operate, maintain, and improve our website, Karina, bookings, guest services, ownership services, and customer support;
- authenticate users and connect authorized Meta or social-media features;
- process inquiries, reservations, payments, ownership transactions, contracts, and related records;
- conduct identity verification, prevent fraud, protect accounts, and secure our systems;
- communicate with you about bookings, purchases, services, updates, and support matters;
- send promotions or marketing communications where permitted, with an option to unsubscribe;
- analyze service performance, troubleshoot errors, and understand how users interact with our services;
- comply with legal, regulatory, accounting, tax, safety, and contractual obligations; and
- establish, exercise, or defend legal claims and enforce our agreements.
4. Automated and AI-Assisted Processing
Karina and related tools may use automated or artificial-intelligence- assisted systems to organize inquiries, generate suggested responses, provide information, or route requests. These tools may produce errors. You should verify important booking, payment, ownership, legal, safety, or investment information with an authorized Reef Resort representative. We do not intend to make decisions that produce legal or similarly significant effects solely through automated processing.
5. Legal Bases for Processing
Where applicable, we process personal information based on your consent, the need to perform a contract or take steps at your request before entering into a contract, compliance with legal obligations, protection of vital interests, and our legitimate interests in operating, securing, and improving our services, provided those interests are not overridden by your rights.
6. How We Share Information
We do not sell personal information. We may share information only as reasonably necessary with:
- website hosting, cloud, database, analytics, communications, customer-support, and cybersecurity providers;
- payment processors, banks, cryptocurrency service providers, and transaction partners;
- identity-verification, fraud-prevention, accounting, legal, insurance, and compliance providers;
- Meta and other social-media platforms when you use or authorize their features;
- resort personnel, contractors, property operators, and partners involved in providing your booking, stay, activity, purchase, or ownership service;
- government authorities, courts, regulators, or law-enforcement agencies when required by law or reasonably necessary to protect rights and safety; and
- a buyer, investor, successor, or adviser in connection with a financing, merger, reorganization, sale, or transfer of all or part of our business, subject to appropriate confidentiality protections.
7. International Data Transfers
Some service providers may process information outside the Philippines. When information is transferred internationally, we use reasonable contractual, organizational, and technical measures designed to protect it in accordance with applicable law.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to complete transactions, provide services, maintain required business and financial records, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods vary based on the type of information and the reason it was collected. When information is no longer needed, we will delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.
9. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember preferences, measure traffic, detect fraud, and improve performance. You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
10. Security
We use reasonable administrative, physical, and technical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Privacy Rights
Subject to applicable law, including the Philippine Data Privacy Act of 2012, you may have the right to be informed, access your personal information, object to certain processing, withdraw consent, correct inaccurate information, request erasure or blocking, obtain data portability where applicable, and lodge a complaint with the National Privacy Commission.
To exercise a right, email sales@arkpad.co. We may need to verify your identity before completing a request. Some information may be retained when required by law, needed to complete a transaction, protect safety or security, prevent fraud, or establish or defend legal claims.
12. Meta/Facebook Data Deletion
Users may request deletion of information received through Meta/Facebook or the Karina project by following our User Data Deletion Instructions. You may also disconnect the app through your Facebook settings under Apps and Websites. Disconnecting the app stops future access but may not automatically delete information already stored by Reef Resort, so please submit a deletion request if you want stored information removed.
13. Marketing Choices
You may opt out of promotional email by using the unsubscribe link in the message or contacting us. We may still send non-promotional messages concerning active bookings, transactions, safety, account security, or legal notices.
14. Children
Our online purchase and ownership services are intended for adults. We do not knowingly collect personal information directly from children without authorization from a parent or legal guardian. A parent or guardian who believes a child has provided information may contact us to request its deletion.
15. Third-Party Services and Links
Our services may link to third-party websites, payment services, social-media platforms, booking tools, or blockchain services. Their privacy practices are governed by their own policies, and we are not responsible for their independent practices.
16. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website, email, or another reasonable method.
17. Contact Us
Ark Marine Construction, doing business as Reef Resort
Samal Island, Davao del Norte, Philippines
Email: sales@arkpad.co
Website: https://samal.reefresort.co/